When profit starts to slip, most business owners look to cut costs or push sales harder. But what if the biggest drain on your bottom line isn’t in your P&L, it’s in your people?
Our own Pam Meissner, COO and CFO here at CathCap, joined host Rocky Lalvani on the Profit Answer Man Podcast to talk about why “right people, right seats” is one of the most powerful levers for profit growth—and how ignoring it can quietly sabotage your business.
Listen to the full episode here: https://www.youtube.com/watch?v=wFulY6JVXBw
Key Takeaways:
- The Hidden Profit Leak: Even thriving businesses lose money when the wrong people stay in the wrong roles. Misaligned team members, toxic high performers, or unclear responsibilities can quietly eat away at profit and culture.
- The Four Quadrants Every Leader Should Know: Pam breaks down team members into four key types: 1. Stars: High performers who live your values, your strongest asset. 2. Puppies: Value-aligned but need training, worth investing in. 3. Rats: Neither competent nor aligned, must go, quickly. 4. Gremlins: High-performing but toxic, drains morale and profit.
- Core Values Drive Profit: Hiring, promoting, and coaching based on core values is essential. Pam explains how to use core values as your hiring filter and management tool, not just words on a wall.
- The True Cost of Misalignment: Keeping the wrong person is far more expensive than replacing them. Hidden costs like star employee burnout, lost productivity, and team friction can quietly erode margins.
- Building a Profitable Team: Audit your team, invest in “puppies,” and remove misaligned players. Protect your “stars” by creating a culture that values alignment and accountability. Profit follows when people, process, and purpose are in sync.
This episode is a must-listen for leaders ready to uncover the hidden profit leaks within their business. Pam brings years of financial and leadership expertise to show how real profitability starts with getting the right people in the right seats.
Listen to the full episode on Spotify, Apple Podcasts, YouTube, and iHeart.
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